Comprehensive After-Sales Support Relieving Worries for Chain Convenience Stores

GSAN Electronics has established a robust sales and service network across key cities in China, including Guangzhou, Hangzhou, Nanjing, Zhengzhou, and Chengdu. Leveraging Hong Kong as a strategic hub, it has also expanded its foreign trade business to global markets, covering regions such as the Middle East, South Africa, Southeast Asia, Europe, and America. This extensive network ensures that when local customers encounter equipment issues, GSAN's sales and technical teams can respond immediately to resolve problems.

A chain convenience store with over 30 locations in Jakarta faced critical operational risks due to POS equipment failures—any downtime directly disrupted store operations. Previously, its former supplier’s slow after-sales response and lengthy repair cycles caused significant financial losses.

The situation improved dramatically after partnering with Guangzhou GSAN Electronic Technology Co., Ltd. In one instance, a store’s POS terminal malfunctioned suddenly. The store manager contacted GSAN’s after-sales team immediately. Through remote guidance, the technicians resolved the issue within just 1 hour, enabling the store to resume normal operations promptly.

Furthermore, tailored to the 24/7 operational nature of convenience stores, GSAN pioneered a "backup device first" service: for issues that cannot be fixed remotely, a backup device is deployed immediately to ensure uninterrupted business, while the faulty equipment undergoes repairs. GSAN also implemented an equipment system that proactively alerts for preventive maintenance based on usage duration, such as regular scanning head cleaning and cash drawer spring inspections.

Data shows that since the collaboration, the store’s average time between failures has extended from 3 months to 9 months, and single repair time has shortened from 8 hours to 1.5 hours on average, reducing annual operational losses by over 300,000 RMB. "No matter when we report a problem, it gets resolved quickly. This gives us full confidence in the equipment’s reliability," commented Mr. Chen, the store operations director.