POS System 365 Days of Zero-Failure Operation for Chain Supermarkets

F&C Supermarket, with 12 stores in Dubai, receives over 8,000 customers daily. For a long time, it was plagued by unstable cash register equipment. "The previous POS machines often got stuck during peak hours, with an average of 2-3 failures per day. Each shutdown caused at least 15 minutes of queue congestion, resulting in direct monthly losses of over $1000 ," recalled Manager Lucas, the supermarket's operation director. At the beginning of 2023, the chain decided to fully upgrade its cash register system. After three months of comparative testing, it finally chose to cooperate with GSAN Electronics.

Targeting the high-frequency transaction scenarios of supermarkets, GSAN provided a complete set of hardware solutions, including dual-screen POS terminals equipped with quad-core processors, high-speed barcode scanners, and anti-missing receipt cash drawers. This POS system adopts military-grade heat dissipation design and has passed a 72-hour continuous full-load operation test. In the pressure test simulating 1,200 daily transactions, the system response time was stable within 0.3 seconds, and the error rate was controlled below 0.1%, far exceeding the industry average. Its built-in intelligent load balancing technology can automatically adjust resource allocation to avoid system overload during peak hours at noon and evening.

Actual usage data shows that after the equipment was deployed, it achieved 365 consecutive days of zero-failure operation. The cash register efficiency increased by 40%, and the average daily cash register time per store was reduced from the original 6 hours to 4 hours. "The most obvious change is that the queue length during holidays has been halved, and customer complaints have dropped by 75%," introduced Manager Lucas. All GSAN equipment has passed the ISO 9001 quality management system certification and obtained 3C, CE, RoHS, FCC, and EMC certificates. Each machine undergoes 16 quality inspection procedures. Coupled with the wear-resistant and scratch-resistant touch screen, the average service life of the equipment is extended to more than 5 years, which is 40% longer than the previous equipment cycle, saving $380 in annual equipment replacement costs.